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FAQ's

Do You Ship Internationally?

At this time we only ship to the US and Canada. Please see our shipping policy for more information.

How Do I Use A Promotional Code?

Once you've reached the checkout stage, enter your promotional code into our discount bar, enter the correct code and click 'Apply'. If the code is valid, your discount will be applied! Please note, only one promotion/discount code is redeemable per order and we DO NOT price match any past promotions.

Do I Get Any Confirmation My Order Went Through?

Anytime you place an order you will receive 2 emails. The first will be a confirmation email containing your order number. The second email contains your tracking number and is sent once your item has been marked as shipped! Please note that it can take up to 24-48 hours for your tracking number to be activated!

How Do I Make A Return?

In order to return properly, please refer to our Return Policy online to make sure your return meets the criteria.

How Soon Will I Receive Store Credit Once I Return An Item?

Once your package is received, please allow up to 5 business days for processing. Once your return has been processed, you will receive an email notification regarding the appropriate credit.

Why Is Everything I Want Out Of Stock?

We try to get adequate stock for our gorgeous pieces, but sometimes we may underestimate how much our customers love our items! Please let us know via Instagram if you are hoping to get your hands on an item, and we will do our best to get a restock or pre-order online for you!

How Will I Know When An Item Is Restocked?

Our Facebook, Instagram & Twitter friends are the first to be updated about restocks pre-orders, sales, and contests! We also have a newsletter that you can sign up for on the bottom of our home page!

I Cannot Find The Answers To My Questions, How Do I Reach Customer Service?

You can email us at info@wineandrust! We respond to all emails Monday-Friday from 9AM-5PM PST. Any emails sent Friday after 5PM PST- Sunday will be answered first thing Monday morning.